Order cut off times
All orders placed before 2pm Monday - Thursday and 1pm Friday will be despatched same working day.
Orders placed during a weekend, or outside of office hours will be despatched the next working day.
Please see the table below for our shipping rates, these affect all orders for the UK mainland.
|Order Value||Delivery Amount (inc. VAT)||Courier & Delivery Time|
|Below £15.00||£3.85||Royal Mail 2nd Class - Up to 5 working days|
|Between £15 and £99.99||£7.50||FedEx - Next Working Day|
|Over £100||Free||FedEx - Next Working Day|
All Highlands & Islands are sent via Parcel Force 48-hour delivery.
Please contact our sales department for shipping rates before ordering.
Should you prefer us to use a different courier, or require specific instructions for your order, please leave these details in the 'Comments' section of your order, or pop our team an email - we'll be happy to assist.
Please note: even though we use a next-day delivery service, deliveries to remote areas of the country, especially the Highlands and Islands, will most likely take longer to arrive.
Before noon & weekend delivery
If you require a before noon or weekend delivery, please contact our sales team to discuss the courier options available. Any additional delivery cost is covered by the customer, including any orders covered by our free delivery offer.
We deliver across the UK, from John O'Groats to Land's End, across the Irish Sea to the peaks of the Welsh hills, and everywhere in between.
Due to courier surcharges, an additional premium may be required for specific areas of Scotland, Northern Ireland, Guernsey, and Jersey. Please contact our team before ordering if you require delivery to the following postcodes.
AB36-AB38, AB54-AB56, FK17-FK21, HS1-HS9, IM1-IM99, IV1-IV63, KA27-KA28, KW1-KW17, PA20-PA88, PH17-PH505, TR21-TR25, ZE1-ZE3, BT, GY, JE.
If you are buying from outside of the UK, please contact us to discuss your requirements and any potential export costs.
Problem with a delivery?
If you haven't received your order after 3 working days from placing the order, please contact us at firstname.lastname@example.org or call us on 01527 506 702 (08:00- 17:00 Monday to Thursday & 08:00 - 16:00 Friday, excluding public holidays) and we will deal with your query ASAP. If you're unavailable when our delivery partner tries to deliver your order, it may be left in a secure place or with a neighbour.
If your order arrives damaged, the delivery partner should be notified upon receipt. Please also contact our sales team.
In the event, the order does not meet your requirements or you are unhappy with your purchase, please contact our team within 30 days to discuss a return.
Please note, all refunds are issued less outbound carriage, this applies to all orders, including those applicable for free delivery.
Trader and business returns may be subjected to a restocking fee of up to 15%.
Please use their return process if you have purchased an order through a third party (eBay or Amazon). We are unable to arrange a return/refund directly unless the order was made on this website.
Please let us know if you have any complaints or comments by contact us at email@example.com or call us on 01527 506 702
You are welcome to collect your order, for free, at our trade desk in the Redditch warehouse. Please see our Contact Us page for our location and trade desk information.
To access the trade counter: take the first turning left on Palmers Road and we are the first unit on the left, our gates are always open during the office.
We aim to have most orders ready for same-day collection, however, the order size and complexity can affect this. Please call at the time of order to arrange a collection time.