DELIVERY INFORMATION

COVID-19

We are adhering to government guidelines and maintaining social distancing throughout our office and warehouse. We are working hard with our delivery services to ensure there is as few days as possible for orders. If you have any issues with your order, we kindly request you contact our sales team at sales@atlashandlinguk.co.uk or telephone: 01527 506 702


Rates & times

All goods are sent on a next day delivery service. Please note: even though we always use a next day delivery service, deliveries to remote areas of the country, especially the Highlands and Islands, will, most likely, take longer to arrive. Our delivery partners are: FedEx, Parcel Force and Royal Mail.

Standard delivery charges for orders below £15 is £3.85 (inc. VAT). Orders between £15 - £150 delivery is £7.50 (inc. VAT).

Need the order before noon next day? Please contact our sales team to discuss the courier options available. Any additional delivery cost is covered by the customer. 

Destinations

We deliver across the UK, from John O'Groats to Land's End, across the Irish Sea to the peaks of the Welsh hills and everywhere in between.

Due to courier subcharges, an additional premium maybe required for specific areas of Scotland, Belfast and the isles of Guernsey and Jersey. Should you require delivery to the following postcodes, please contact our team before ordering. 

AB36-AB38, AB54-AB56, FK17-FK21, HS1-HS9, IM1-IM99, IV1-IV63, KA27-KA28, KW1-KW17, PA20-PA88, PH17-PH505, TR21-TR25, ZE1-ZE3, BT, GY, JE.

If you are buying from outside of the UK, please contact us to discuss your requirements and any potential export costs. 

Problem with a delivery?

If you haven't received your order after 3 working days from placing the order, please contact us at sales@atlashandlinguk.co.uk or call us on 01527 506 702 (08:00- 17:00pm Monday to Thursday & 08:00 - 16:00 Friday, excluding public holidays) and we will deal with your query ASAP. If you're unavailable when our delivery partner tries to deliver your order, it may be left in a secure place or with a neighbour.

If your order arrives damaged, the delivery partner should be notified upon receipt. Please also contact our sales team.

RETURNS

In the event the order does not meet your requirements or you are unhappy with your purchase, please contact our team within 30 days to discuss a return. 

If you have purchased an order through a third party (eBAY or Amazon), please use their return process. We are unable to arrange a return/refund directly unless the order was made on this website.

Complaints

Please let us know if you have any complaints or comments by contact us at sales@atlashandlinguk.co.uk or call us on 01527 506 702


COLLECTIONtradecounter

You are welcome to collect your order, for free, at our trade desk in the Redditch warehouse. Please see our Contact Us page for our location and trade desk information.

To access the trade desk: take the first turning left on Palmers Road and we are the first unit on the left, our gates are always open during office.

Due to COVID-19 please call ahead and advise of your arrival before entering the property.

We aim to have most orders ready for same day collection, however the order size and complexity can effect this. Please call at the time of order to arrange a collection time.